Privacy policy.

Stormkestrel Limited (a private limited company registered in England with number 13440339 whose registered office is at St Mary’s House, Netherhampton Road, Salisbury, Wiltshire SP2 8PU ("We") are the controller of your Personal Data and are committed to protecting and respecting your privacy.

This privacy policy (“Privacy Policy”), together with any other documents referred to in this Privacy Policy, sets out the basis upon which any personally identifiable information (“Personal Data”) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it in respect of your use of nest.stormkestrel.com (“the Service”).

By using the Service, you are accepting the terms of this Privacy Policy. 

Information we may hold about you

The Personal Data we collect includes:

  • Your name and email address as part of registering to use the Service.

  • Contact details for coordinators of the Service.

  • The names and email addresses for participants of the Service.

  • Voice recordings for audio content created within the Service.

Information we obtain from other sources

We are also working closely with third parties and may receive information about you from them:

  • Google Mail - Provider of support emails.

    • Name, email address, IP address, and support queries.

  • Cloudflare - Video hosting.

    • IP address.

  • Microsoft Azure - Primary data hosting platform.

    • Name, email address, MSISDN, and IP address.

  • Twilio (SendGrid) - Email notifications.

    • Name, email address, and IP address.

  • Google Firebase - Authentication.

    • Name, email address, IP address, cookies, local storage, and session storage.

  • Xero - Affiliate invoicing.

    • Name, email address, and MSISDN.

  • Google Fonts - Font display.

    • IP address.

Uses made of information

We will only use information held about you for the following purposes:

  • To understand and improve the Service we provide to you.

  • To ensure that content from our Service is presented in the most effective manner for you and for your computer.

  • To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management.

  • To administer your account and keep track of billing and payments.

  • To keep the Service secure by investigating and preventing abuse and fraud.

  • To carry out our obligations arising from any contracts entered into between you (or your business/employer) and us and to provide you with the information, products and services that you (or your business/employer) request from us.

  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

  • To notify you about changes to our Service.

  • For internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • To allow you to participate in interactive features of our Service, when you choose to do so.

  • To comply with our legal and regulatory obligations.

How we get the personal information and why we have it

All the Personal Data we process is provided to us directly by you for our legitimate business needs. We use the information that you have given us in order to provide you with access to our Service in a reliable and secure manner. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are that we have a contractual obligation.

Disclosure of your information

We may share your Personal Data with the following third parties:

  • Any entity or regulator to which we are under a legal duty to disclose or share your Personal Data.

  • Our professional advisors, such as our lawyers, accountants and tax advisors.

  • We also engage certain third party service providers to supply the hardware infrastructure, storage and associated services for us to provide, improve and optimise the Service. All Personal Data submitted to third parties will be either anonymised or encrypted using SSL technology, and such service providers will only use your Personal Data in accordance with our instructions.

Protection of your information

Where we have given you (or you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we store your personal information

Our Service is global and your information including the Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), Switzerland or the UK. It may also be processed by staff operating outside the EEA, Switzerland or the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your Personal Data, you agree to this transfer, storing or processing outside of the EEA, Switzerland or the UK. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We always ensure that your information is only transferred in full accordance with applicable data protection law. In particular, this means that your information will only be transferred to a country that provides an adequate level of protection (for example, because the European Commission or the UK or Swiss data protection authorities have determined that a country provides an adequate level of protection) or the recipient is bound by standard contractual clause according to conditions provided by the European Commission or applicable laws in Switzerland or the UK.

Our Service is accessible via the Internet and may potentially be accessed by any user around the world. Other users may access the Service from outside the EEA, Switzerland or the UK. This means that where you chose to upload your data to the Service, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA, Switzerland or the UK may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.

Data retention

We retain Personal Data for as long as we provide the Services to you or your account remains open. However, we may keep some data after your account is closed or you cease using the Service, for the purposes set out below.

After you have closed your account we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, and resolve disputes. If none of these obligations apply we will delete Personal Data within 3 months of your account being closed.

Complaints

If you have any complaints about our use of your information please contact us as set out at the end of this Privacy Policy.

For individuals located in the UK: The Information Commissioner’s Office (“ICO”) at Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF, England.

For all other individuals: Your local data protection supervisory authority in the country in which you are located.

Changes to this privacy policy

We reserve the right to change this Privacy Policy at any time and any amended Privacy Policy will be posted on our websites and notified to you by email, where appropriate. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 10th December 2021 and replaces any other Privacy Policy previously applicable from this date.

Questions, comments and requests regarding this Privacy Policy are welcomed and should be forwarded by email to: enquiries@stormkestrel.com.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Contact us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be forwarded by email to: enquires@stormkestrel.com.